Our National Day Holiday & How We’ll Keep Supporting You

Dear Valued Partner,

As the golden autumn light spills over city skylines and red national flags gently line the streets across China, we’re writing to share a friendly heads-up about our upcoming National Day holiday, and to make sure you have full clarity on how we’ll keep supporting you through the break.

Our team will be on a well-deserved break from October 1st to October 7th, 2026, to spend time with family, reset, and prepare to bring you even sharper, more focused support when we return. Our full team will be back online and ready to pick up all ongoing projects first thing on October 8th, 2026.

We’ve spent the past week pre-planning every detail to make sure your work doesn’t hit a pause you don’t expect:

All confirmed orders placed before September 30th, 18:00 will be fully dispatched and tracked before our team signs off. You’ll get a full tracking confirmation email before the holiday starts.

For urgent inquiries that cannot wait until October 8th, we have a dedicated on-duty support line active 9:00–18:00 every day of the holiday. You can reach our emergency account manager at:

WhatsApp: +8618710440039

Email: alice@yanxiherbs.com

This past year, every milestone we’ve hit — from launching new product lines to smoothing out our supply chain workflows — has been made possible by your trust, your patience, and the honest feedback you’ve shared with us along the way. This holiday is our small chance to pause, and properly say thank you for being more than a client: you’re the partner that makes all the work we do meaningful.

If you’re traveling during this season, we wish you smooth journeys and warm moments with the people you care about. If you’re staying at work through this period, our on-duty team will be right here, ready to step in for any situation that needs our immediate attention.

We can’t wait to reconnect with you on October 8th, and keep building great things together.

Warm regards, 
Yanxi Biotech
September 28th, 2026